Customer Service Blog

John Eklund, Pro Mach

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By John Eklund, Pro Mach


We all probably (hopefully) feel pretty confident in our products, but how many companies are so confident they’re willing to put their money where their mouth is?

Domino’s Pizza, in the midst of revitalizing their …

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Steve Sterling, Contributor

Views from Corner Offices – Tiered Suppliers and Lowering Maintenance Costs

By Steve Sterling, Contributor


In this series of interviews with senior managers, I explore how the supply chain affects total cost of ownership of packaging technology.

Allpax started life as an engineering organization that outsourced its manufacturing. Managers found …

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Steve Sterling, Contributor

Views from Corner Offices – Lowering Packaging Machine Maintenance and Operating Costs (Part 2)

By Steve Sterling, Contributor


In Part 1 of my interview with Ernie Newell, vice president and general manager of Ossid, a division of Pro Mach, Ernie discussed how relationships with supply chain partners help packaging machine OEMs lower the …

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Steve Sterling, Contributor

Views from Corner Offices – Lowering Packaging Machine Maintenance and Operating Costs (Part 1)

By Steve Sterling, Contributor


With much of the attention focused on developing high-performance, price competitive packaging machines, what are machinery OEMs doing to lower the maintenance and operating costs of their equipment after the sale? This is the first …

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John Eklund, Pro Mach

(901) 314-5935

By John Eklund, Pro Mach


They say that to succeed companies must chose what their value proposition will be. Is it to be the low cost leader? The customer service leader? Have the widest selection? Once you pick your value …

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John Eklund, Pro Mach

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By John Eklund, Pro Mach


At Pack Expo International 2010 in Chicago, IL, we hosted a ProCustomer Cocktail Party where we invited our key customers and partners to relax and unwind with us as a thank you for working with …

(323) 447-8670

John Eklund, Pro Mach

The ProCustomer Smart Bar at Pack Expo 2010

By John Eklund, Pro Mach


Pack Expo International 2010 starts this Sunday, October 31 and runs through Wednesday, November 3 in Chicago at McCormick Place. Pro Mach and its brands will have a 12,000 square foot island in the South …

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John Eklund, Pro Mach

SAVEing Customer Service

By John Eklund, Pro Mach


There’s a really thought-provoking post over at the NY Times blog that offers some insights into customer service from Jay Goltz, a small business owner in Chicago. In How to S.A.V.E. Customer Service, he discusses …

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John Eklund, Pro Mach

Food and Beverage Replacement Parts Survey Results

By John Eklund, Pro Mach


Food Engineering magazine just published their 8th Annual Replacement Parts Directory in their August 2010 issue and in it they included a Replacement Parts & Components Survey of food and beverage professionals that has some …

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John Eklund, Pro Mach

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By John Eklund, Pro Mach


I’m not talking about babies here, I’m talking about customers. The easiest way to create happy customers? Do what you say you’re going to do.

There’s a catch though – a lot of us don’t …

(214) 372-3023